1. Introduction
Regalia ("we", "our", "us") is a Bangladesh-based fashion and clothing e-commerce platform. We are committed to protecting the privacy of everyone who visits our website or places an order with us. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what choices you have. By using our website you agree to the terms described here.
2. Information We Collect
We collect information you provide directly to us. This includes your name, email address, phone number, delivery address, and order history when you create an account or place an order. We also collect payment confirmation details (reference numbers for mobile banking or bank transfers) — we do not store full card numbers or banking credentials.
We automatically collect certain technical data when you browse our site: your IP address, browser type, device identifiers, pages visited, and time spent on each page. This data is collected via server logs and analytics cookies.
3. How We Use Your Information
We use your personal information to process and fulfill your orders, calculate shipping via our courier partner (Steadfast), send order confirmation and shipping update emails, and respond to customer support inquiries. With your permission we may also send promotional newsletters about new arrivals and special offers — you can opt out at any time via the unsubscribe link in any email.
We use anonymised analytics data to understand how visitors use our site and to improve the shopping experience. We do not sell, rent, or trade your personal data to third parties for their own marketing.
4. Cookies
Our site uses cookies (small text files stored on your device) for the following purposes:
- Session cookies — keep your shopping cart and login session alive while you browse.
- Preference cookies — remember settings such as your selected currency or language.
- Analytics cookies — collect anonymised traffic statistics to help us improve the site.
You can disable cookies in your browser settings at any time. If you do, the shopping cart and login functionality may not work as expected.
5. Sharing Your Information
We share your information only where necessary to operate our business:
- Courier partner (Steadfast) — your name, phone number, and delivery address to dispatch your order.
- Payment processors (Bkash, Nagad, bank) — only the reference number you supply to us; no credential sharing.
- Hosting and infrastructure providers — who store and transmit data on our behalf under strict data-processing agreements.
We may also disclose your information if required by Bangladeshi law or in response to a lawful court order.
6. Data Retention
We retain your account and order information for as long as your account is active, and for a reasonable period thereafter to comply with legal, tax, and accounting obligations. You may request deletion at any time; where deletion conflicts with a legal obligation we will inform you.
7. Your Rights
You have the right to access the personal data we hold about you, request correction of inaccurate information, or request deletion of your account and associated data. To exercise any of these rights, please contact us. We aim to respond within 30 days.
8. Security
We use industry-standard measures (TLS encryption in transit, hashed passwords at rest) to protect your information. No system is completely secure; if you believe your account has been compromised please contact us immediately so we can take action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website after a policy update constitutes acceptance of the revised terms.
10. Contact
Questions or concerns about this policy? Reach us via our Contact page.